FAQ

Shipping & Payment

Orders over 100 USD enjoy Free Express Shipping, only takes 3-7 days to delivery.
Orders over 80 USD enjoy Registered Air Mail Shipping (2-4 weeks), Express Shipping takes 10 USD shipping fee.
Orders below 80 USD, Registered Air Mail (2-4 weeks) takes 5 USD shipping fee, Express Shipping takes 15 USD shipping fee.
The above is the usual situation. If the address is too remote to be shipped, the shipping method would be adjusted.

All orders are processed and shipped within 2 business day after confirmations of your payment receipt. Orders will not be shipped on weekends or Chinese holidays.

SimCam store is not responsible for any duties, taxes or VAT applied to your order. All fees imposed during or after shipping are the responsibility of the customers.  

You are suggested to check the local customs policy and potential costs before placing an order with us.

For more information, please visit Shipping Policy.

The Express Shipping takes 3-10 days. Registered Air Mail takes 10-30 days.

You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Order Information

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Camera Specs

SimCam camera plugs into AC power to supports 24/7 AI video analysis and continuous recording. In this way, you won’t miss any event.

The local AI will keep analyzing and recording events even without a WiFi connection, but it will not be able to connect to the APP until the connection is restored.

SimCam camera can be preloaded with up to 200 faces. It can recognize 3 faces in one frame at the same time. Preloaded face is stored in the SimCam so the face recognition only takes 0.16 second.

Your video is primarily stored inside the micro SD card. You can also follow the guide below to store 24/7 records by NAS:

https://www.simcam.ai/images/NAS%20Storage.pdf

SimCam 1S is IP54 rated weatherproof while the SimCam Alloy is IP66 rated.

SimCam 1S can detect people, pets, and cars, and recognize faces. SimCam Alloy can only detect people, and recognize faces. SimCam 1S has the pan feature but SimCam Alloy is fixed.

SimCam supports Amazon Alexa, Google Home and IFTTT, you can follow the guide below to interact with other smart home devices:

https://www.simcam.ai/support/simcam-1s

Return & Warranty

The warranty period for a SimCam product is twelve (12) months from the day when the product is shipped to the first end-user.

For more information, please visit Warranty Policy.

If customers are not completely satisfied with the product purchased from SimCam store, they can return it within 14 days after the receipt of the product. 

To be eligible for a return, the product must be unused and returned in the same condition that you received it. It must also be in the original packaging. 

For more information, please visit Return Policy.

Receive a defective item? Please reach out to our Customer Support team at support@simcam.com for help.

Other Information

We appreciate that you want to be a reseller of SimCam. Please email us at info@simcam.com and we will get back to you soon!

You can join our Affiliate Program and Referral Program to earn commission via refer SimCam to others.