FAQ

Shipping & Payment

Orders over 80 USD enjoy Free Express Shipping.

Orders below 80 USD, Registered Air Mail takes 5 USD shipping fee, Express Shipping takes 15 USD shipping fee.

All orders are processed and shipped within 2 business day after confirmations of your payment receipt. Orders are not shipped on weekends or holidays.

SimCam store is not responsible for any duties, taxes or VAT applied to your order. All fees imposed during or after shipping are the responsibility of the customers.  

You are suggested to check the local customs policy and potential costs before placing an order with us.

For more information, please visit Shipping Policy.

The Express Shipping takes 3-10 days. Registered Air Mail takes 7-30 days.

You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Order Information

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Camera Specs

SimCam plugs into AC power to supports 24/7 AI video analysis and continuous recording. SimCam records a 5-second clip before the event, provide 15-second video without delay. In this way, you won’t miss any event.

No, it only works on AC power. SimCam comes with a 1.5 Meters AC power adapter, and you can also purchase a 3 Meters extension cable via the link below:

https://store.simcam.ai/products/extension-cable

SimCam can be preloaded with up to 200 faces. It can recognize 3 faces in one frame at the same time. Preloaded face is stored in the SimCam so the face recognition only takes 0.16 second.

Your video is primarily stored inside the micro SD card. You can also follow the guide below to store 24/7 records by NAS:

https://www.simcam.ai/images/NAS%20Storage.pdf

SimCam is IP54 rated weatherproof while the SimCam Alloy is IP66 rated.

SimCam has fixed stand version and 360° pan version, SimCam Alloy only has fixed stand version. You can purchase SimCam 360° pan through the link below:

https://store.simcam.ai/products/simcam-360-gimbal

SimCam supports IFTTT, you can follow the guide below to interact with other smart home devices:

https://www.simcam.ai/images/Connect%20to%20IFTTT.pdf

Yes, there is an Open API interface for development.

Through the Open API, you can turn ON/OFF the privacy mode, you can also get alarm information for your personalized development. For more information, please visit the guide below:

https://www.simcam.ai/images/Simcam%20Open%20Platform.pdf

Return & Warranty

The warranty period for a SimCam product is twelve (12) months from the day when the product is shipped to the first end-user.

For more information, please visit Warranty Policy.

If customers are not completely satisfied with the product purchased from SimCam store, they can return it within 14 days after the receipt of the product. 

To be eligible for a return, the product must be unused and returned in the same condition that you received it. It must also be in the original packaging. 

For more information, please visit Return Policy.

Receive a defective item? Please reach out to our Customer Support team at support@simcam.com and they will help resolve the issue.

Other Information

We appreciate that you want to be a reseller of SimCam. Please email us at info@simcam.com and we will get back to you soon!