Shipping & Payment
Orders over 99 USD enjoy Free Express Shipping, only takes 3-7 days to deliver.
Orders over 79 USD enjoy Registered Air Mail Shipping, Express Shipping takes 10 USD shipping fee.
Orders below 79 USD, Registered Air Mail takes 5 USD shipping fee, Express Shipping takes 15 USD shipping fee.
Note: If the address is too remote to be shipped, the shipping method would be adjusted.
All orders are processed and shipped within 3 business day after confirmations of your payment receipt. Orders will not be shipped on weekends or holidays.
SimCam store is not responsible for any duties, taxes or VAT applied to your order. All fees imposed during or after shipping are the responsibility of the customers.
You are suggested to check the local customs policy and potential costs before placing an order with us.
For more information, please visit Shipping Policy.
Usually the Express Shipping takes 3-10 days. Registered Air Mail takes 10-30 days.
You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
SimCam cameras plug into AC power to supports 24/7 AI video analysis and continuous recording. In this way, you won’t miss any event.
Ango doorbell works with both batteries and AC power, and the battery life up to 180 days.
The local AI will keep analyzing and recording events even without a WiFi connection, but it will not be able to connect to the APP until the connection is restored.
SimCam camera can be preloaded with up to 200 faces. It can recognize 3 faces in one frame at the same time. Preloaded face is stored in the SimCam so the face recognition only takes 0.16 second.
Yes, you can copy the music into the “music” folder in the SD card then you can set it in the app.
SimCam 1S is IP54 rated weatherproof while the Alloy 1S is IP66 rated.
SimCam 1S has the pan feature but the Alloy 1S is fixed.
Return & Warranty
If customers are not completely satisfied with the product purchased from SimCam store, they can return it within 14 days after the receipt of the product.
To be eligible for a return, the product must be unused and returned in the same condition that you received it. It must also be in the original packaging.
For more information, please visit Return Policy.
Receive a defective item? Please reach out to our Customer Support team at firstname.lastname@example.org for help.
We appreciate that you want to be a reseller of SimCam. Please email us at email@example.com and we will get back to you soon!